Privacy policy

Reservations:

We recommend scheduling your appointment as far in advance as possible to ensure availability.

We have a 24-hour cancellation policy:

We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. However, this is not cheap and good people are hard to find. When you reserve time with us, we always guarantee your appointment and the full service length. If you cancel within less than 24 hours of your scheduled appointment, we not only loose your business, but also the potential business of other clients who could have taken your scheduled appointment time. For this reason we are still obligated to compensate our staff for their time as well as make up for our lost revenue. But, we're reasonable. We understand that things "come up." Therefore, we only charge 50% of the services that would have been rendered and only if we cannot find another client to fill your slot. However, if you fail to appear for your appointment without attempting to cancel your appointment beforehand, a full fee is charged to your credit card for missed appointments that are reschedule or canceled less than 24 hours or 48 hours on spa packages. This is why we require a credit card from you to guarantee your reservation.

Gift Certificate Policies:

Gift Certificate Returns: Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificate. Gift Certificates cannot be returned or surrendered for cash. ALL Gift Certificates must be mentioned and approved prior making your appointment.

Series Of Treatments Return Policy:

We are unable to process any returns or reimburse any payment transactions on our spa series of treatment that was purchased. We will exchange them for you for other products or spa credit of equal value.

Check In:

We suggest that you arrive 10 minutes before your appointment. If you are a first time client a profile will be completed prior to your service.

Late Arrivals:

We regret that late arrivals will not receive an extension of scheduled service times & will be responsible for full service fees.

Jewelry:

We suggest you arrange for your valuables prior to your visit with us.

Cell Phones:

To guaranty a relaxing visit for all guests, we ask that you please mute cell phones during your visit with us.

Gratuities:

Gratuities are accepted for exceptional services. The average gratuity for a spa service is 17% to 20% of the total cost of the treatment. However, the gratuity you leave is entirely based on your satisfaction.

Spa Promotions:

Spa specials can not be used or combined with any other offer, promotions or third party gift certificates.

nymassagezone@gmail.com